Help Centre
Placing an Order
Discount Codes
All discount codes are subject to specific terms and conditions. We reserve the right to withdraw any discount code and/or cancel any order if its use is not compliant with the terms and conditions of the offer. Only one discount code can be entered at checkout.
Existing Orders
Amending/Cancelling My Order
If you've made an error with your existing order, we may still be able to assist, as long as it hasn't yet been dispatched. To give us the best chance of assisting, please email us as soon as possible.
By contacting us, we will be able to change your shipping address, add/remove products or cancel/refund your order.
Shipping
All orders are shipped with Royal Mail; you can select to have your order shipped with 1st or 2nd class services. Please be advised that this does not reduce the order fulfilment time.
Troubleshooting / Product Information
Wax Melts
Our wax melts are designed to provide approx 12 hours of scent. As the wax melt gets closer to the 12 hour mark, you'll notice the scent begin to weaken. This is when they are due to be replaced.