HELP CENTER

RETURN POLICY

We want you to be happy with your melts, but if for any reason you are not happy with your purchase, please contact us within 14 days for an exchange or refund of the full purchase price, excluding the original postage cost. All items must be returned in an unused condition. You are required to pay the return postage unless your item was received and was faulty. 


If your item does arrive damaged please contact us within 24 hours of receipt, after 24 hours we will not be held responsible for any damages reported.  Goods that are received damaged will be refunded or replaced.  

Please ensure the parcel is packaged adequately to ensure that the goods are not damaged in transit. Otherwise we may not be able to exchange or refund you. We recommend that you use an insured, registered delivery service and keep the receipt as we cannot accept liability for goods lost or damaged in transit.

SHIPPING & CANCELLATIONS

We aim to send items within 2-3 working days of receiving your order.

Delivery times given are approximate depending on the service you choose at checkout.

We currently only deliver in the UK and postage costs are set as p

based on size of order and the delivery method. We reserve the right to refuse to deliver any products at any time. We will not be liable to you or any third party by reason of our withdrawing any product from delivery. Orders placed after 3pm will be dealt with the following working day. Orders placed on a weekend, will be dealt with on Monday.
Cancellations can be made for a short period of time after placing your order up until receiving dispatch confirmation email.